Route Package Protection
Visit routeapp.io to learn more.
We are proud to offer this 100% Fresh Quality Guarantee. Stock is received in small batches every month to ensure product freshness. All our products are manufactured within a year (depending on the brand). If you received a product 6 months from expiry, you qualify for up to 50% off!*
If you found we miss a product:
1. Exchange and receive 30% off a new replacement.
2. Get 50% off the product and keep the item without going through exchanges.
Please contact us for instructions to ship, return, or exchange product. When you return the product to us, please include all the original packaging and any accessories.
Receiving your refund
If you're returning the item through shipping, we'll arrange for a refund. If you return it to our store, you can choose either a refund, credit statement or an exchange. We'll refund your money in the same way you paid for your product. Your money will go back onto the same card. Allow 3-7 working days for the refund to show in your account.
We'll give you the equivalent value to your credit statement. If your item was purchased at an offer price, your refund will be based on that promotional price. Any member points earned on a returned item will be deducted from your account.
*Subject to certain brands
Certain brands do not have a long manufacturing date, in this case we do not have control over how long the manufacture date can be.